This Booking Policy applies to all sauna hire bookings made with Mahala Sauna Limited (“we”, “us”, “our”). By making a booking, you confirm that you have read, understood, and agree to this policy.
1.1 All bookings are subject to availability and are confirmed once payment has been received.
1.2 Prices shown are for sauna hire only unless otherwise stated.
1.3 Transaction fees charged by payment providers are non-refundable.
Cancellations must be made in writing via email (info@mahalasauna.com) or WhatsApp (07404 369102)
Refunds are calculated from the scheduled start time of your booking.
Time of Cancellation
Refund
More than 48 hours before booking start — Full refund
24–48 hours before booking start — 50% refund
Less than 8 hours before booking start — No refund
2.1 Transaction fees are deducted from all refunds.
2.2 No refunds are issued for early finishes or non-attendance.
2.3 Bookings cancelled due to weather are non-refundable unless Mahala Sauna deems conditions unsafe.
3.1 Where possible, we may offer rescheduling at our discretion.
3.2 Rescheduling requests made within 24 hours of the booking start time are treated as cancellations.
4.1 Sauna use may not be suitable for everyone.
4.2 By booking, you confirm that you are responsible for assessing your own health and fitness to use a sauna.
4.3 Individuals who are pregnant, have heart conditions, blood pressure issues, or other medical concerns should seek medical advice before use.
4.4 Sauna use is at your own risk. Mahala Sauna Limited accepts no responsibility for adverse health effects arising from normal sauna use.
4.5 Mahala Sauna Limited accepts no responsibility for users who combine their sauna experience with cold water plunge or any other aspect of water safety.
5.1 Users must follow all safety instructions provided. Refer to Pop Up Guidelines
5.2 Children must be supervised at all times.
5.3 Mahala Sauna reserves the right to refuse use to anyone behaving unsafely or under the influence of alcohol or drugs.
6.1 We collect only the personal information necessary to manage your booking and deliver our services.
6.2 Your data is used for booking management, communication, payment processing, and legal obligations.
6.3 We do not sell or share your personal data with third parties, except where required to fulfil your booking or comply with the law.
6.4 We comply with the UK GDPR and Data Protection Act 2018.
📄 Full Privacy Policy: Click Here to Access the Mahala Privacy Policy
We are not liable for delays or cancellations caused by events beyond our control, including extreme weather, government restrictions, or acts of God.
Mahala Sauna Limited
📧 info@mahalasauna.com
🌐 www.mahalasauna.com
By booking a Mahala Sauna Pop Up Event Place
☐ I agree to the Mahala Sauna Booking Policy, including the cancellation and refund terms.
☐ I confirm that I understand the health disclaimer and use the sauna at my own risk.
☐ I have read and agree to the Privacy Policy.
Sauna • Sea • Soul
Welcome to Mahala Sauna - your invitation to slow down, breathe deep, and reconnect with nature. Our beachside sauna pop-ups blend the heat of the wood-fired sauna with the refreshing cold of the sea. To help you get the most from your experience, please take a few minutes to read these guidelines.
The Mahala Spirit
Mahala means "free" and "community."
Our pop-ups are about sharing warmth - not just from the sauna, but from each other.
Be kind, patient, and respectful of fellow sauna-goers.
Enjoy quiet moments, laughter, or conversation - whatever helps you unwind.
Together, we create something special: Heat, cold, connection - and a little magic by the sea.
