We design Mahala Sauna products to last. If something is not as expected, this Reclaims & Warranty section explains how we look after you when it comes to returns, faults and long-term protection.
If you decide a Mahala Sauna product is not right for you, you can request a reclaim within 14 days of delivery, as long as:
Return shipping costs and inspection fees may apply unless the product is faulty.
If your sauna arrives damaged, please let us know within 48 hours of delivery.
Visible damage should also be noted with the courier at the time of delivery where possible.
We may be unable to approve a reclaim or return if:
Every Mahala Sauna product comes with a manufacturer’s warranty covering:
The length of the warranty and specific coverage is detailed on your product page and order confirmation.
To keep things transparent, our warranty does not cover:
Step 1 – Contact us
Email our team with your order number, contact details and a short description of the issue.
Step 2 – Share evidence
Where relevant, please include photos or short videos of the product, packaging and any visible fault.
Step 3 – Assessment
Our support team will review your case and confirm whether it qualifies as a reclaim, return or warranty claim.
Step 4 – Resolution
Depending on the assessment, we will arrange a repair, replacement, store credit or refund in line with our policy.
This page is a summary of our approach to reclaims and warranty. Final decisions are based on the detailed policy provided with your order and applicable local consumer law.
